FAQS2017-12-10T14:02:39+10:00

Questions about booking your holiday accommodation at Broadview Brunswick Heads?

Chances are you’ll find the answer below.

How do I make a booking?2017-01-12T10:45:03+10:00

You can book with us 24/7 by using our secure online booking page.  If you’d prefer, you can call us on 0414 349 054.  If the phone is not answered, please leave us a voice message and we will get back to you as quickly as possible.

 

Can I book and arrive on the same day?2017-01-12T10:33:29+10:00

Whilst not recommended, if you make an online booking and intend to arrive on the same day you MUST make urgent telephone contact with us to confirm that your booking information has been received by us and your payment processed.  Our number is 0414 349 054.

What do I have to do before check out?2017-01-12T10:51:07+10:00

Check out is 10am unless a later time has been arranged with management.

We ask that when you leave the apartment, it is in as close to the condition of how it was found, as is reasonable.

We ask that you wash all dishes, unpack the dishwasher and take all rubbish to the bins at the back of the complex.

Cleaning of your apartment, including laundry, after your departure is generally included in your tariff.

However, if an apartment is left in an unreasonable (dirtier than normal) condition, or there are heavy stains on linen/towels etc, any extra cleaning costs incurred will be charged to you and debited from your credit card at the rate of $40 per hour in half hourly increments (minimum extra time charged will be 1 hour).

We consider a normal clean to take 2 hours for one bedroom apartments,  2.5 hours for Apartments 3 & 7, and 3 hours for Apartment 2.

Do I have to pay a deposit when I book?2017-01-12T10:34:26+10:00

Yes, a deposit of 50% is required to confirm bookings made more than one month prior to arrival.  The balance will generally be due 10 days prior to arrival, however during peak seasons (Christmas & Easter) we require the balance one month prior to arrival.

If you are making a booking for an arrival date of less than one month, full payment will be required a the time of booking.

 

What time is check in and check out?2017-01-12T10:50:43+10:00

Normal check in time is 2pm and check out time is 10am.  This ensures we have time to have the apartments clean and ready for the next guest.

However, if you require different times, please get in touch and we will do what we can to accommodate you.

Can I transfer my booking to a different apartment?2017-01-11T16:18:45+10:00

Any transfer from one apartment to another will be regarded as a ‘cancellation’ for the apartment originally booked, and a ‘new booking’ and another booking will need to be made for the new apartment.

What if I need to change the dates of my booking?2017-01-11T16:16:46+10:00

All requests to transfer/change your dates must be made in writing.

If a change of dates is requested more than two calendar months prior to arrival, any monies paid will be applied to your amended dates at no cost.

If we have no vacancies for your amended dates, any monies paid will be refunded less a $45 admin fee.

If a written change of date request is received less than two calendar months before the arrival date (see special conditions for Xmas/New Year & Easter bookings below), any monies paid cannot be applied to your amended booking dates unless we can relet the apartment for your original booking dates.  If we can relet your original dates, we will apply that value of any monies paid by you, to your amended dates. Any lesser difference in value between your original booking and subsequent reletting will be deducted from any balance transferred to your amended dates.

For Xmas/New Year Bookings (22 Dec to 19 Jan) and Easter, change of dates will not be possible within ‘one month’ of your nominated arrival date. No refunds will be provided

What if I need to cancel my booking?2017-01-11T16:11:42+10:00

All bookings must be cancelled in writing.  A $45 admin fee will be withheld from all refunds provided.

If you cancel your booking more than two calendar months prior to arrival, any deposit paid will be refunded less the $45 admin fee.

If we receive your written cancellation request for all or part of your booking less than two calendar months before your arrival date (**Xmas/New Year & Easter bookings excepted..see below), any monies paid will not be refunded unless we can relet for the same period of time and value. If we can relet your dates to the same value, then we will refund any payments made, less the $45 admin fee. If the relet value is less than your original value, the difference will also be deducted from any refund paid.

For Xmas/New Year Bookings (22 Dec to 19 Jan) and Easter, any cancellation within ‘one month’ of your arrival date will result in forfeit of all monies paid.  No refunds will be payable.

Any refund payable by us will not be processed until after your original booking dates have passed.

Do you take Schoolies, Bucks or Hens groups?2017-01-12T10:51:20+10:00

No, we do not rent our accommodation to Schoolies, Bucks or Hens groups.

If bookings by such groups are made without our knowledge, once identified licence to use our accommodation will be immediately revoked and your booking terminated without refund.

Is there an onsite office at the complex?2017-01-12T10:45:16+10:00

No, there isn’t.

How do I access the apartment?2017-01-12T10:45:41+10:00

All apartments are accessed using a Door PIN code.  You will be issued with the code by email approximately 7-10 days prior to your check in date.

Are the apartments pet friendly?2019-05-31T14:52:35+10:00

Only apartments 1, 2 and 3 are ‘Pet Friendly’.

Apartment 1 only allows pets under 10kg in size.

Guests must bring their own bedding and food/water bowls for their pet, and pets are not permitted on any of the furniture at any time.  A $100 cleaning fee will apply (automatically debited from your Credit Card) if pets are found to have been on any of the furniture.

If pets are brought into any other (non “Pet Friendly) apartment without consent, your booking may be terminated without refund.  A minimum $100 cleaning fee will be automatically debited from the guest’s credit card to cover extra cleaning, laundry and sanitisation costs.

If complaints are received concerning noise such as barking etc, your booking may be terminated without refund.

Are linen and towels provided?2017-01-12T10:47:05+10:00

Clean towels and linen are provided for guests on arrival.  Periodic cleaning of the apartment, making of beds, changing of linen is not provided during a booking.

Laundry facilities are available in each apartment should guests wish to wash towels and sheets etc. during their stay.

Are the apartments serviced?2017-01-12T10:47:15+10:00

Broadview Apartments are not Serviced Apartments or a motel.  An initial supply of tea, coffee, sugar, milk, toilet paper,  shampoo, soap, washing powder and garbage bags etc are provided on arrival.  Once this initial supply is exhausted, it will be up to each guest to supply their own provisions.

We ask that when our guests leave the apartment, that it is in as close to the condition of how it was found, as is reasonable.  Cleaning of your apartment (including laundry) after your departure is generally included in your tariff.

On departure, if an apartment is left in an unreasonable (dirtier than normal) condition or there are heavy stains on linen/towels etc, any extra cleaning costs incurred (exceeding normal 2hrs for one B/room apts,  2.5hrs for Apts 3 & 7, and 3hrs for Apt 2) will be charged to the guests/debited from Guest Credit Card @ the rate of $40 per hour in half hourly increments (min. extra time charged will be 1 hour).

 

 

Do you provide a Concierge service?2017-01-12T10:47:25+10:00

No, we don’t, there are no staff on-site.  Each apartment has a compendium with information about Broadview, Brunswick Heads and its surrounds.

Should you need anything else call or text us, or send us an email.  Whilst we do our best to answer telephone calls and emails as promptly as possible, we do not warrant that we are available 24/7.

Do you provide free WiFi?2019-04-16T13:15:05+10:00

Yes, there is free WiFi available at Broadview Apartments.  However, it is a shared connection and we cannot guarantee speeds.  If internet is vital to you we suggest you bring your own connection.

Are your apartments wheelchair accessible?2017-01-12T10:47:47+10:00

We regret that our apartments are not wheelchair accessible.  Apartments 2 and 3 have less than 4 steps to access them and may suit people with mild mobility issues.

Do all apartments have balconies?2017-03-02T08:44:56+10:00

All do except for Apartments 1 and 4.  Apartment 4 is on the first floor and has views across to the river from the lounge room.